A software applications specialist is responsible for managing software applications. Key responsibilities include providing customer support, setting up ERP systems, delivering user training, scheduling software updates, and customizing office products. They also create MS Access databases, manage support cases, and perform data analysis to resolve technical issues. Additionally, they design user interfaces and contribute to internal SharePoint portals.
On This Page Responsibilities Skills And Traits Comparisions Types of Software Applications SpecialistSoftware applications specialists play a crucial role in maintaining software functionality and assisting users. Their responsibilities often include providing network troubleshooting and problem diagnosis, setting up software within ERP systems, and offering dedicated support throughout product implementation and post-sale periods. According to Robert Vinaja Ph.D., Assistant Professor of Computer Information Systems at Texas A&M University San Antonio, "software applications specialists should possess problem-solving and analytical skills." They also manage projects for software development, create databases, and develop training materials, as seen in various resume examples.
Here are examples of responsibilities from real software applications specialist resumes:
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Download Chrome ExtensionWe calculated that 24 % of Software Applications Specialists are proficient in Technical Support , POS , and Microsoft SQL . They’re also known for soft skills such as Customer-service skills , Listening skills , and Speaking skills .
We break down the percentage of Software Applications Specialists that have these skills listed on their resume here:
"technical support," "pos," and "microsoft sql" are among the most common skills that software applications specialists use at work. You can find even more software applications specialist responsibilities below, including:
Customer-service skills. One of the key soft skills for a software applications specialist to have is customer-service skills. You can see how this relates to what software applications specialists do because "computer support specialists must be patient and sympathetic." Additionally, a software applications specialist resume shows how software applications specialists use customer-service skills: "evaluate, install, and train customers in the use of the m1 erp software program m1. "
Listening skills. Another essential skill to perform software applications specialist duties is listening skills. Software applications specialists responsibilities require that "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Software applications specialists also use listening skills in their role according to a real resume snippet: "communicated root cause analysis updates to stakeholders during investigation process. "
Speaking skills. Another skill that relates to the job responsibilities of software applications specialists is speaking skills. This skill is critical to many everyday software applications specialist duties, as "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This example from a resume shows how this skill is used: "presented to development team and stakeholders on the switch to scrum and the benefits it would have. "
Writing skills. A big part of what software applications specialists do relies on "writing skills." You can see how essential it is to software applications specialist responsibilities because "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." Here's an example of how this skill is used from a resume that represents typical software applications specialist tasks: "supported production mvs systems, including writing/maintaining cobol programs and jcl. "
Problem-solving skills. A commonly-found skill in software applications specialist job descriptions, "problem-solving skills" is essential to what software applications specialists do. Software applications specialist responsibilities rely on this skill because "support workers must identify both simple and complex computer problems, analyze them, and solve them." You can also see how software applications specialist duties rely on problem-solving skills in this resume example: "identified, troubleshoot, and resolved a wide range of technical computer-related problems. "
